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Zoom for Customer Experience

Give your customers the personal experience they crave, every time

Engage customers, increase agent productivity, and optimize operations with Zoom’s CX solutions.

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Zoom for Customer Experience

Delight customers and agents with a seamless experience

  • Higher customer satisfaction
    Higher customer satisfaction

    Resolve issues quickly and accurately with intuitive self-service and personalized customer experiences.

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How Machine Learning Can Improve the Customer Experience

How Machine Learning Can Improve the Customer Experience

Download our latest report from Harvard Business Review for insights on ways to improve the customer experience and your bottom line. In this report, you’ll find seven applications where businesses can implement machine learning to transform the customer experience.

Develop your best CX strategy yet.

Download report

Delight your customers with prompt, efficient, personalized experiences

Satisfy customers

Provide 24/7 intelligent conversational self-service to resolve customer issues fast. When a human touch is needed, connect customers to the most qualified agent with the relevant details the agent needs to provide quick resolution.

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Satisfy customers
Happy agents, happy customers

Happy agents, happy customers

Give your agents all the tools they need to successfully help customers.

Empower agents to resolve issues and concerns quickly with an intuitive user experience, easily accessible information, integrated business applications, omnichannel capabilities, and in-house subject matter experts just a click away.

See it in action

Make impactful improvements

Optimize resources and reduce wait times.

Reduce integration costs with technology that works together seamlessly, while gaining insights into performance and experience that can help lower costs and improve CSAT.

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Make impactful improvements
Testimonial Icon

"Zoom Contact Center has all the features our business needs. It allows us to reach subscribers in a variety of ways, and as a customer-focused organization, that’s critical."

Katrina Bressler Midwest Real Estate Data Director of Customer Experience
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Midwest

Resource Hub

New survey shows consumers aren’t getting what they want from customer support

New survey shows consumers aren’t getting what they want from customer support

Learn what technology and support channels your customers prefer and how your company can better meet their expectations to drive loyalty and growth.

Take me to the report
AI for customer service: how to improve CX beyond chatbots

AI for customer service: how to improve CX beyond chatbots

Learn more about our latest interoperability solution, so you can get the most out of your existing room investments.

Read the blog
Zoom Contact Center: Welcome to the Modern Help Desk

Zoom Contact Center: Welcome to the Modern Help Desk

See how Zoom Contact Center delivers engaging customer experiences.

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Meet Zoom Virtual Agent

Meet Zoom Virtual Agent

Zoom’s intelligent conversational AI and chatbot solution helps businesses connect and communicate with their customers at scale more efficiently, while delivering highly personalized experiences.

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So long scheduling nightmares: Meet your new contact center WFM solution

So long scheduling nightmares: Meet your new contact center WFM solution

Scheduling agents and preventing burnout can be challenging, but Zoom’s new workforce management solution is here to help.

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Zoom is constantly innovating and improving our customer experience solutions

Zoom is constantly innovating and improving our customer experience solutions

Discover how the Zoom platform helps employees save time and reduces switching between myriad browser tabs.

See what's new at Zoom

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How to increase agent productivity and improve the customer experience

How to increase agent productivity and improve the customer experience

Siloed teams can lead to friction. Unify your staff with a cloud platform that increases customer satisfaction and loyalty.

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Meet Zoom Contact Center

Meet Zoom Contact Center

Get to know our omnichannel contact-center-as-a-service solution.

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Improving sales with a modern cloud contact center platform

Improving sales with a modern cloud contact center platform

Learn how to provide prompt, efficient, and highly personalized customer experiences that accelerate your sales cycle.

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Consumer expectations for 2023: fireside chat

Consumer expectations for 2023: fireside chat

Learn how your business can improve every part of your CX experience––from the technology you use to the way you personalize the customer journey and deliver self-service.

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Ready to take your customer experience to the next level?

Find the right plan for your business or contact our sales team for additional information

 

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